Outrigger Hawaii Specialist Training Program

Outrigger Hotels is launching a home based travel agent training program to help agents become experts on the company's wide range of growing inventory in Hawaii and across the Pacific and Asia regions.

The company includes a wide range of brands and independent properties including: Outrigger Hotels & Resorts, Ohana Hotels & Resorts, Outrigger Condominium Collection, Embassy Suites-Waikiki Beach Walk, Keauhou Beach Resort, The Wyland Waikiki and the Ala Moana Hotel -- many of Outrigger's long established properties have been rebuilt, remodeled or refurbished.

According to Lois Shore, vice president of distribution for Outrigger Enterprises, "With the growing inventory we are enjoying in Hawaii, and as our family of properties expands across the Pacific to wonderful destinations like Australia, Bali, Palau and Thailand in the next few years, now is the right time to give travel agents a fresh look at our family of properties with a newly redesigned and expanded program."

The new educational program begins with, "Exploring the World of Outrigger Hospitality and "Recommending the Right Property for the Right Client".

According to Shore, this course will help introduce the Outrigger family of properties to home based travel agents and provide them with insights on which properties are best for each of their clients.

"The course focuses on top client segments for travel agents: families, romance, active vacationers, culture-seekers, and business travelers," she said. "The information agents will learn should help them become more knowledgeable and confident in matching their clients with the right Outrigger Hospitality property."

The full curriculum is being developed and written by Marc Mancini, one of the travel industry's best-known speakers, educators and consultants. Dr. Mancini and his firm's associates are the creative force behind some of the largest and most highly praised certification programs in travel, including CLIA.

The new Outrigger Hospitality Specialist training courses will be delivered online via Webinars and later in 2008 through http://www.outrigger.com/.


"Home Based Travel Agents are an important and valued sales channel for Outrigger Hospitality's family of properties in Hawaii and across the Pacific-Asia region," said Shore. "We realize that every sale counts and happy guests are happy clients, so we are investing in new educational programs, online tools and improved incentives over the next several months for our Outrigger Hospitality Specialists.

Outrigger Hospitality Specialists also can look forward to further program enhancements to continue into 2009."Travel agents who would like to become an Outrigger Hospitality Specialist can visit: http://outrigger.com/travel_professionals_learning_course.aspx and complete the form.

Upon receipt, Outrigger will contact the travel agent with information on how to register for upcoming Webinars, which are currently scheduled for April 17, May 7 and June 4, or for assistance in scheduling a live training in the agent's area by an Outrigger field sales member.