Seminar at Sea

GROUP SALES MADE EASY (3 hours) - 15 CreditsThis program demonstrates how to develop group business as a profit center covering the following subjects: identifying groups and their characteristics, sources for lead development, marketing to groups, working with group leaders, analyzing group potential, pricing and promotional budgeting.

SELLING TO SPECIAL INTERESTS – NICHE MARKETS (3 hours) - 15 CreditsMost of us know how to sell to that mass-market client, but what about customers with highly specialized interests? Is there a place in cruising for them? In this interactive seminar you’ll learn dozens of strategies to help you reach and satisfy niche clients. You’ll see how both mainstream and specialized cruise products can satisfy their needs. And you’ll explore the profile of six common niche client types and precisely what they want from a vacation travel experience.

CUSTOMER RELATIONS MANAGEMENT: MADE EASY (3 hours) - 15 CreditsWhat's the hottest topic in travel these days? It's CRM, or Customer Relationship Management. In this seminar you'll learn dozens of strategies -- technological and otherwise -- to help you understand and profit from your customers, as well as reinforce the whole relationship you have with them.

CARNIVAL MEMBER LINE TRAINING - 15 Credits
PARTICIPATION IN CLIA SEMINARS AT SEA - 10 Bonus Credits
EARN UP TO 70 CREDITS

Aboard The Carnival Liberty
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