by Claudette Covey
Matching the right client to the right all-inclusive resort may seem like a daunting process, but agents in the know say it primarily comes down to one thing: knowledge.
“You have to know your clients and know the resorts,” says Claire Schoeder, a travel advisor with Century Travel in Atlanta. “It’s impossible for us to know all of them — but you can know a few and then read about the rest and have a pretty good idea of what’s going on.”
Agents say that seeing is believing. “Do your homework,” says Joe Lang of Joe Lang Travel in St. Louis. “Get out there and see the resorts. Ask a lot of questions. Talk to the general manager, talk to the sales manager and look at the rooms to see which ones you think might be the best ones to match your particular clients to.”
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