by Vicki L. Freed, SVP Sales & Trade Support, Royal Caribbean International
If a client is being difficult, listen, smile and politely let them know that you
understand and you'll help them figure out how to get the best vacation.
After all, many times people are acting out because they're under pressure themselves--what if you offered to take that pressure off them?
Learn how to become a home based travel agent and open your own online travel agency. www.HomeBasedTravelAgents.ORG
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