Princess Cruises has added a feature to Polar Online that provides access to their clients' air details as soon as 60 days prior to the cruise departure. This enhancement enables agents to view schedules for Princess FlightChoice reservations, as well as add information for passengers with independent air.
"An air information feature was by far the most-requested POLAR Online enhancement by travel agents," said Jan Swartz, Princess' senior vice president of customer service and sales.Agents are now able to view their clients' cruise line air schedules on the POLAR "Passenger Confirmation" page approximately 60 days prior to the cruise departure date.
In addition, they can check any air customization fees paid, making it easier to break down air costs for clients. The display also includes the airline PNR record locator information so agents can arrange seat assignments for their clients with the air carrier. Additionally, travel agents will be able to note independent air schedules for passengers if they are using Princess transfers.
Agents can now use the Air Details feature to provide this required information rather than spending time to make a phone call. POLAR Online will also alert agents if their clients' flight arrival and departure times do not fall within the recommended schedule.
The POLAR Online tool can create a new booking in seven steps in as little as two minutes, and features more than 40 functions. Among the system's capabilities are the ability to search sailings by price, up-sell categories, build new groups, provide detailed commission reports and extend options. For more information, call 800-421-1700 or visit www.onesourcecruises.com
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