Preventing Cancellations Webinar

“The Art of Preventing Cancellations,” on Nov. 6. This exclusive Vacation.com presentation will provide members with proven steps to avoiding profit-draining cancellations -- an event that is occurring more frequently to travel agents across the country in response to a weakening economy.

“This webinar will provide our members with essential strategies to solidify reservations already on the books and to fully profit from their hard work.” During this free webinar, we will discuss the numerous actions agents can take to ensure their booked clients complete the transaction, such as overcoming buyer’s remorse, maintaining the relationship after the sale and instigating a three-step approach to protect current bookings.

All attendees will receive a “Think Fast!” flier to have ready at their desks to remind them of the advice when a cancellation call comes in, preparing them to rebut a wide range of common arguments.

While the webinar will comprehensively prepare agents, the reality is that some customers will still cancel. In response, we will address what an agent can do to preserve the relationship of a cancelled client and secure future business -- a tactic that is imperative for travel-sellers to learn since the success of any agency depends on client retention and referrals over the long haul.

“The Art of Preventing Cancellations” and other informational webinars, are produced by Vacation.com’s department of Training and Member Development to provide members training on Vacation.com’s wide array of exclusive programs and products, as well as the everyday challenges they experience in running their business. For more information, visit www.agentnet.com