The Cruise Line Industry Association said that the top cruise destinations for 2011 are Alaska, the Caribbean and Europe. "We are very bullish about 2011," said Bob Sharak of CLIA. "The cruise industry has been extremely resilient, particularly during the latest economic downturn." More consumers are forecast to take cruises this year, spurred by new ships and destinations.
Free Travel Agent School. Learn how to become a travel agent and open your own online travel agency. Work from home earn extra income and travel agent benefites. http://HomeBasedTravelAgents.org
Learn How to Become A Travel Agent... Open your own Home Based Travel Agency
Thursday
Tips To Grow Your Group Sales
Group business will prove exponentially more profitable than individual travel sales, according to Stuart Cohen, author of the group sales seminar DVD in the Travel Agent Success Series.
#1. Find hot prospects.
There are group prospects “right in your own backyard,” Cohen said. Existing clients who are members of organizations, clubs or associations may be taking part in group trips that have been arranged through another agency.
“I bet most of your existing client database has no idea that you can book groups too,” Cohen said. You need to tell them. “Best of all, they are already pre-sold on you, so the selling process will be simpler.”
#2. Do your homework.
Before approaching a prospect, find out whether the organization has done a group trip before and whether it was a success. If they have never tried a group trip, find out why.
“Next, get to the core reason why traveling together would be an awesome idea. Frankly, it’s got to be greater than just wanting to all be together. There has to be a larger value proposition.”
#3. Supersize your group business.
Focusing on groups business is efficient only when agents sell to multiple people at the same time, Cohen said. One way to do that is by scheduling your own webinars, he suggested.
Cohen noted that offering value-add options, such as cruise cabin upgrades, will both supersize a group’s experience and supersize an agent’s profit margin.
#4. Manage groups wisely.
You can’t sell or manage groups the same way you manage individual travelers, Cohen advised. There are numerous tools available that allow agencies to manage group business effectively, and many web-based productivity and marketing tools are free or “ridiculously inexpensive.”
It is also critical to manage communications cleverly, so you are not overwhelmed with emails and phone calls from everybody in the group. It’s all too easy to let a group take over your agency and lose other customers in the process, Cohen warned.
# 5. Work with pre-existing groups.
Don’t bother creating your own groups, Cohen advised. “Taking group space and filling it with individuals is a losing proposition. Unless you can generate thousands of leads to increase the chances that the date, product and rate you’ve chosen is agreeable to eight couples, it is a waste of time. Find that organization, pick one date, one product, one rate and sell it out.”
#6. Watch your bottom line.
“One huge area that most agents never consider are profits and losses,” Cohen said. “Agents can create a really simple P&L, so they know how to price out a group intelligently. Best of all, when the group is completed, they know precisely how much money they’ve made.”
#7. Ask for the business.
Develop the habit of asking for repeat business and referrals. “Whenever you touch that client by email, in person or when you send a thank you note, ask for referrals.” Cohen urged agents to use “the phrase that pays -- ‘Thank you for making me your travel agent. Your business is very important to me. Do you have any friends or family who need a vacation?’ Say it every time.”
#8. Never close a sale.
“We seem to rejoice in closing a sale, when we should rejoice in opening it,” Cohen said. “When a consumer says yes and hands over their credit card, it is indeed a sweet victory, but not the end of the race. It is the beginning of a relationship.”
#9. Reap the rewards.
When group clients love their travel agency, they are likely to start booking all their trips through the agency, even if they already have a personal travel agent elsewhere. Groups can deliver serious, exponential growth for an agency.
“Happy customers brag to their friends and family that they’ve found a fabulous travel agent, so here come the referrals. This group agency will also become a group magnet as members of this group, and other group leaders, hear great things and bring their own group business over as well. One successful group can multiply in just one year. That becomes the key motivator to achieve group success.”
Free Travel School. Learn how to become a travel agent and open your own online travel agency.
http://www.homebasedtravelagents.org/
#1. Find hot prospects.
There are group prospects “right in your own backyard,” Cohen said. Existing clients who are members of organizations, clubs or associations may be taking part in group trips that have been arranged through another agency.
“I bet most of your existing client database has no idea that you can book groups too,” Cohen said. You need to tell them. “Best of all, they are already pre-sold on you, so the selling process will be simpler.”
#2. Do your homework.
Before approaching a prospect, find out whether the organization has done a group trip before and whether it was a success. If they have never tried a group trip, find out why.
“Next, get to the core reason why traveling together would be an awesome idea. Frankly, it’s got to be greater than just wanting to all be together. There has to be a larger value proposition.”
#3. Supersize your group business.
Focusing on groups business is efficient only when agents sell to multiple people at the same time, Cohen said. One way to do that is by scheduling your own webinars, he suggested.
Cohen noted that offering value-add options, such as cruise cabin upgrades, will both supersize a group’s experience and supersize an agent’s profit margin.
#4. Manage groups wisely.
You can’t sell or manage groups the same way you manage individual travelers, Cohen advised. There are numerous tools available that allow agencies to manage group business effectively, and many web-based productivity and marketing tools are free or “ridiculously inexpensive.”
It is also critical to manage communications cleverly, so you are not overwhelmed with emails and phone calls from everybody in the group. It’s all too easy to let a group take over your agency and lose other customers in the process, Cohen warned.
# 5. Work with pre-existing groups.
Don’t bother creating your own groups, Cohen advised. “Taking group space and filling it with individuals is a losing proposition. Unless you can generate thousands of leads to increase the chances that the date, product and rate you’ve chosen is agreeable to eight couples, it is a waste of time. Find that organization, pick one date, one product, one rate and sell it out.”
#6. Watch your bottom line.
“One huge area that most agents never consider are profits and losses,” Cohen said. “Agents can create a really simple P&L, so they know how to price out a group intelligently. Best of all, when the group is completed, they know precisely how much money they’ve made.”
#7. Ask for the business.
Develop the habit of asking for repeat business and referrals. “Whenever you touch that client by email, in person or when you send a thank you note, ask for referrals.” Cohen urged agents to use “the phrase that pays -- ‘Thank you for making me your travel agent. Your business is very important to me. Do you have any friends or family who need a vacation?’ Say it every time.”
#8. Never close a sale.
“We seem to rejoice in closing a sale, when we should rejoice in opening it,” Cohen said. “When a consumer says yes and hands over their credit card, it is indeed a sweet victory, but not the end of the race. It is the beginning of a relationship.”
#9. Reap the rewards.
When group clients love their travel agency, they are likely to start booking all their trips through the agency, even if they already have a personal travel agent elsewhere. Groups can deliver serious, exponential growth for an agency.
“Happy customers brag to their friends and family that they’ve found a fabulous travel agent, so here come the referrals. This group agency will also become a group magnet as members of this group, and other group leaders, hear great things and bring their own group business over as well. One successful group can multiply in just one year. That becomes the key motivator to achieve group success.”
Free Travel School. Learn how to become a travel agent and open your own online travel agency.
http://www.homebasedtravelagents.org/
Tuesday
Take Advantage of Travel Tribe:
Travel Tribe is constantly evolving in ways to make it easier for travel agents to showcase expertise and connect with clients. By following these short steps, you will become an integral part of our fast-growing online community, where you can engage your clients and prospects in an environment that is all about travel. Join for free, and take part in the future of social media within the travel industry.
Step One—Orientation
When you arrive at http://www.traveltribe.com/ for the first time, you will select your travel agent status and be taken into a website orientation that is built exclusively for agents. Along with a simple registration page to gather basic information, the orientation provides a short tutorial that explains some of the many benefits of using Travel Tribe. Learn how to build up your business, and to make yourself known as a travel expert on the site. Find innovative ways to stay in touch with existing clients, and distinguish yourself by promoting your unique products, trips, deals and destinations. The orientation shows you how to expand your business through Travel Tribe, and the no-cost way to market yourself and your services.
Step Two—Create Your Profile
After the orientation, you will be taken to your personal profile page. Since you have only filled out basic information so far, now is your chance to showcase your business and personality to others. Your profile is a large part of what represents you as a travel expert on Travel Tribe, and it’s important to fill it out completely. To enter or edit any information in your profile, click the pencil icons that only you will be able to see. Here you can fill out and edit everything, from your personal interests and bio, to privacy settings, travel preferences and destinations that you sell. This is also the place to check off your travel agent accreditations and specialties. Check off every accreditation and specialty you have under your belt to let customers know what makes you unique.
This edit section is also where you can specify your preferred payment options from clients; booking systems you use; and ARC, IATA or CLIA identification numbers. This personal information will not be shown in your profile, but is for Travel Tribe to file your personal and professional preferences in its database.
Agents will also see a section in the profile to upload a personal photo and add trips. Showcasing your personal trips in your profile allows you to connect with clients and prospects, as well as highlight your past adventures. You can add destinations, tags of places and landmarks, trip summaries, and photos and videos, to offer an interactive and informative album of your past vacations and business trips.
Step Three—Create Your Tribe
When you sign up as a travel agent, a blank Tribe will automatically be generated for you in your profile. By creating your Tribe, you’re making another representation of your business, and can use it to lead discussions; answer traveler questions; post photos and trips; and direct clients to the destinations, tour operators and suppliers that you sell. You can create as many Tribes as you would like; focus on your specialties and the types of travel that you know best.
Use your Tribes as a personal marketing tool to reach clients and travelers. Highlight positive client testimonials, post unique trips you’ve orchestrated, and offer destination-related travel tips and hints. Tribes are like your professional portfolio—by showcasing your knowledge as a travel expert, you can display your strengths and guide potential customers in your direction.
Step Four—Invite Your Clients
Once you’ve filled out your profile and created your Tribe(s), you’re ready to start inviting clients, prospects and friends to join Travel Tribe. By clicking the “Invite” box in your profile, you can send all of your contacts an invitation. Once one of these clients has registered on the site, you will automatically show up in their profile as their personal travel expert. When these clients invite their friends or family to join, you will become the expert for those travelers as well. The larger the number of people you invite, the larger your network (and business) will become.
Register for free at Travel Tribe, and begin to build your business through social media.
For more information, visit http://www.traveltribe.com/.
Step One—Orientation
When you arrive at http://www.traveltribe.com/ for the first time, you will select your travel agent status and be taken into a website orientation that is built exclusively for agents. Along with a simple registration page to gather basic information, the orientation provides a short tutorial that explains some of the many benefits of using Travel Tribe. Learn how to build up your business, and to make yourself known as a travel expert on the site. Find innovative ways to stay in touch with existing clients, and distinguish yourself by promoting your unique products, trips, deals and destinations. The orientation shows you how to expand your business through Travel Tribe, and the no-cost way to market yourself and your services.
Step Two—Create Your Profile
After the orientation, you will be taken to your personal profile page. Since you have only filled out basic information so far, now is your chance to showcase your business and personality to others. Your profile is a large part of what represents you as a travel expert on Travel Tribe, and it’s important to fill it out completely. To enter or edit any information in your profile, click the pencil icons that only you will be able to see. Here you can fill out and edit everything, from your personal interests and bio, to privacy settings, travel preferences and destinations that you sell. This is also the place to check off your travel agent accreditations and specialties. Check off every accreditation and specialty you have under your belt to let customers know what makes you unique.
This edit section is also where you can specify your preferred payment options from clients; booking systems you use; and ARC, IATA or CLIA identification numbers. This personal information will not be shown in your profile, but is for Travel Tribe to file your personal and professional preferences in its database.
Agents will also see a section in the profile to upload a personal photo and add trips. Showcasing your personal trips in your profile allows you to connect with clients and prospects, as well as highlight your past adventures. You can add destinations, tags of places and landmarks, trip summaries, and photos and videos, to offer an interactive and informative album of your past vacations and business trips.
Step Three—Create Your Tribe
When you sign up as a travel agent, a blank Tribe will automatically be generated for you in your profile. By creating your Tribe, you’re making another representation of your business, and can use it to lead discussions; answer traveler questions; post photos and trips; and direct clients to the destinations, tour operators and suppliers that you sell. You can create as many Tribes as you would like; focus on your specialties and the types of travel that you know best.
Use your Tribes as a personal marketing tool to reach clients and travelers. Highlight positive client testimonials, post unique trips you’ve orchestrated, and offer destination-related travel tips and hints. Tribes are like your professional portfolio—by showcasing your knowledge as a travel expert, you can display your strengths and guide potential customers in your direction.
Step Four—Invite Your Clients
Once you’ve filled out your profile and created your Tribe(s), you’re ready to start inviting clients, prospects and friends to join Travel Tribe. By clicking the “Invite” box in your profile, you can send all of your contacts an invitation. Once one of these clients has registered on the site, you will automatically show up in their profile as their personal travel expert. When these clients invite their friends or family to join, you will become the expert for those travelers as well. The larger the number of people you invite, the larger your network (and business) will become.
Register for free at Travel Tribe, and begin to build your business through social media.
For more information, visit http://www.traveltribe.com/.
Thursday
Travel Consumer Trends for 2011
Seismic Shifts in Travel.
“Culture moves slowly. Every once in a while, there’s a huge quake. It’s happening now,” said trend consultant Daniel Levine.
Trends are not fads, noted Levine, executive director of the Avant-Guide Institute in New York. Trends are big picture forces that alter the way people think and feel, In 2011, those forces will be dramatic, and their impact profound.
#1: Boom! Boom! Boomers!
This year, baby boomers will celebrate their 65th birthdays at the rate of 10,000 people a day. These boomers have time, money and energy to spare; they are “a force with tsunamic proportions,” said consultant Ken Dychtwald. They also have a deep thirst for travel experiences, and that holds true across income levels.
“By the time you reach your 50th or 60th birthday, you understand that happiness is likely to come from having a great dinner with friends, a fabulous vacation, or discovering a new aspect of yourself,” said Dychtwald, founder and CEO of Age Wave in Emeryville, CA.
Implications: Boomers will value the expertise of travel consultants who can help them craft the fantastic experiences they want – trips that nourish, rejuvenate and enlighten, learning and volunteer vacations, customized adventures. There’s “too much at stake” for these travelers to book through the Internet, Dychtwald said. “It’s not: what is the cost of the airplane? It’s: what is the cost of that week in terms of its importance in my life?”
# 2: The search for meaning.
The recession and its aftermath are renewing a consumer focus on meaningfulness, “making people look inward at things that are really important to them,” Levine said. What matters now are: families and friends; education and self-improvement; health and spirituality; creativity; community involvement; and the environment.
Implications: “Travelers are willing to spend a lot of money on travel experiences, but they need different reasons to spend it,” Levine said. “For agents, the real strength is in marketing what they have in a different way – offering it to their customers as valuable, meaningful experiences. You have to press different buttons.”
#3: Green! Green! Green!
Environmental awareness is influencing consumer choices in a big way.
“Concern about sustainability and the planet is top of mind for everybody,” said James Canton, CEO of the Institute for Global Futures, a San Francisco firm that advises global Fortune 100 companies. At Avant-Guide, research shows that environmental concern is “the biggest social trend for the rest of our careers,” Levine said.
Implications: “Seek out companies doing green things that are cool. Use that as a selling tool. People are willing to pay more for things that are really important to them, and green issues are one of those main things,” Levine said.
The Institute for Global Futures is telling its key clients that “for every strategy, new product or service, you must pay attention to the fact that over 98% of consumers in every market worldwide view themselves as environmentalists,” Canton said.
#4: The influential consumer.
Marketing has lost its power; consumers are the “new influentials,” according to Canton. “Brands selling direct to the consumer are now being substituted by consumers recommending to consumers. In some ways they’re hijacking brand marketing for all products.”
Implications: Travelers may be getting recommendations from other consumers via the Internet, “but the final arbiter is that intimate relationship with a knowledgeable agent,” Canton said. Travel sellers should be able to capitalize on their role as trusted advisor. “Travel agents can provide a reality check. Consumers want integrity of information,” Canton added.
#5: A defensive mindset.
Consumers are hedging their bets against events or circumstances that might blow their budgets, said Alexandra Smith, global trends analyst for Mintel International Group in Chicago. “It’s this defensive mindset around spending.”
Implications: Recommend all-inclusive travel options that make it easier to budget and suggest to customers that they buy trip insurance, “Look at creative forms of travel insurance that go beyond lost luggage - insurance that insures that you’re getting the best trip you can. There’s an opportunity for travel services providers to weave that into packages they sell,” Smith said.
#6: Strong women - with friends.
Expect to see growing numbers of single women over 50 traveling with their friends, said Dychtwald of Age Wave. Compared to earlier generations, boomer women are “more highly educated, more empowered, more independent, more powerful in almost every single way.” Many have also inherited money from their husbands or parents, and they have a passion for learning.
Implications: Women Boomers are a market that’s ripe for the picking, said Kathy Dragon, founder of the search engine traveldragon.com and a consultant in new media. Travel sellers need only issue an artful invitation. “Women Boomers are taking up any invitation from friends to go anywhere where they can learn. They’re saying, ‘I’m going to South Africa. Do you want to come?’”
#7: Internet ubiquity.“The Internet will be everyplace. It’s converging with TV, with computing, with cell phones. It’s the convergence of all this information technology into one kind of appliance. Every consumer purchasing decision is going to be mediated by this convergence,” Canton said. “The move to mobile computing, mobile communications, mobile transactions is going to transform consumers - always-connected devices that give me choices.”
Implications: “If you are ignorant of your digital persona in the world as a brand, if you’re not managing Twitter and Facebook [etc.], that’s a huge liability.”
Businesses need to keep three things in mind, Canton said: 1) it’s about influencing the influencers; 2) perception is reality; and 3) monitoring and understanding your reputation is more important than any ad a business can take out.
Free travel school. Learn how to become a travel agent and open your own online travel agency.
http://www.homebasedtravelagents.org/
“Culture moves slowly. Every once in a while, there’s a huge quake. It’s happening now,” said trend consultant Daniel Levine.
Trends are not fads, noted Levine, executive director of the Avant-Guide Institute in New York. Trends are big picture forces that alter the way people think and feel, In 2011, those forces will be dramatic, and their impact profound.
#1: Boom! Boom! Boomers!
This year, baby boomers will celebrate their 65th birthdays at the rate of 10,000 people a day. These boomers have time, money and energy to spare; they are “a force with tsunamic proportions,” said consultant Ken Dychtwald. They also have a deep thirst for travel experiences, and that holds true across income levels.
“By the time you reach your 50th or 60th birthday, you understand that happiness is likely to come from having a great dinner with friends, a fabulous vacation, or discovering a new aspect of yourself,” said Dychtwald, founder and CEO of Age Wave in Emeryville, CA.
Implications: Boomers will value the expertise of travel consultants who can help them craft the fantastic experiences they want – trips that nourish, rejuvenate and enlighten, learning and volunteer vacations, customized adventures. There’s “too much at stake” for these travelers to book through the Internet, Dychtwald said. “It’s not: what is the cost of the airplane? It’s: what is the cost of that week in terms of its importance in my life?”
# 2: The search for meaning.
The recession and its aftermath are renewing a consumer focus on meaningfulness, “making people look inward at things that are really important to them,” Levine said. What matters now are: families and friends; education and self-improvement; health and spirituality; creativity; community involvement; and the environment.
Implications: “Travelers are willing to spend a lot of money on travel experiences, but they need different reasons to spend it,” Levine said. “For agents, the real strength is in marketing what they have in a different way – offering it to their customers as valuable, meaningful experiences. You have to press different buttons.”
#3: Green! Green! Green!
Environmental awareness is influencing consumer choices in a big way.
“Concern about sustainability and the planet is top of mind for everybody,” said James Canton, CEO of the Institute for Global Futures, a San Francisco firm that advises global Fortune 100 companies. At Avant-Guide, research shows that environmental concern is “the biggest social trend for the rest of our careers,” Levine said.
Implications: “Seek out companies doing green things that are cool. Use that as a selling tool. People are willing to pay more for things that are really important to them, and green issues are one of those main things,” Levine said.
The Institute for Global Futures is telling its key clients that “for every strategy, new product or service, you must pay attention to the fact that over 98% of consumers in every market worldwide view themselves as environmentalists,” Canton said.
#4: The influential consumer.
Marketing has lost its power; consumers are the “new influentials,” according to Canton. “Brands selling direct to the consumer are now being substituted by consumers recommending to consumers. In some ways they’re hijacking brand marketing for all products.”
Implications: Travelers may be getting recommendations from other consumers via the Internet, “but the final arbiter is that intimate relationship with a knowledgeable agent,” Canton said. Travel sellers should be able to capitalize on their role as trusted advisor. “Travel agents can provide a reality check. Consumers want integrity of information,” Canton added.
#5: A defensive mindset.
Consumers are hedging their bets against events or circumstances that might blow their budgets, said Alexandra Smith, global trends analyst for Mintel International Group in Chicago. “It’s this defensive mindset around spending.”
Implications: Recommend all-inclusive travel options that make it easier to budget and suggest to customers that they buy trip insurance, “Look at creative forms of travel insurance that go beyond lost luggage - insurance that insures that you’re getting the best trip you can. There’s an opportunity for travel services providers to weave that into packages they sell,” Smith said.
#6: Strong women - with friends.
Expect to see growing numbers of single women over 50 traveling with their friends, said Dychtwald of Age Wave. Compared to earlier generations, boomer women are “more highly educated, more empowered, more independent, more powerful in almost every single way.” Many have also inherited money from their husbands or parents, and they have a passion for learning.
Implications: Women Boomers are a market that’s ripe for the picking, said Kathy Dragon, founder of the search engine traveldragon.com and a consultant in new media. Travel sellers need only issue an artful invitation. “Women Boomers are taking up any invitation from friends to go anywhere where they can learn. They’re saying, ‘I’m going to South Africa. Do you want to come?’”
#7: Internet ubiquity.“The Internet will be everyplace. It’s converging with TV, with computing, with cell phones. It’s the convergence of all this information technology into one kind of appliance. Every consumer purchasing decision is going to be mediated by this convergence,” Canton said. “The move to mobile computing, mobile communications, mobile transactions is going to transform consumers - always-connected devices that give me choices.”
Implications: “If you are ignorant of your digital persona in the world as a brand, if you’re not managing Twitter and Facebook [etc.], that’s a huge liability.”
Businesses need to keep three things in mind, Canton said: 1) it’s about influencing the influencers; 2) perception is reality; and 3) monitoring and understanding your reputation is more important than any ad a business can take out.
Free travel school. Learn how to become a travel agent and open your own online travel agency.
http://www.homebasedtravelagents.org/
Wednesday
Carnival Cruise now in Australia
Currently scheduled for year round 8 to 12 days cruises to the Pacific Islands and selected 13-day sailing to New Zealand, itineraries will be confirmed midyear.
As the youngest ship to be based here, the Carnival Spirit will be ‘Australianised’ subtly with an increased offering of Aussie beers and changes in lingo, entertainment style and kids activities.
In another first for an Australian based ship, approximately two-thirds of its cabins offer private balconies and many are adjoining which suits families and larger groups.
Primarily targeted to Australian & New Zealand travellers, it is expected that Carnival’s strong brand recognition in the USA will play a part in attracting additional tourism to Australia.
FREE travel school. Learn how to become a travel agent. Open your own online travel agency. Work from home. http://www.homebasedtravelagents.org/
Tuesday
New Agent Rewards Program
Auto Europe has announced a new agent rewards program for 2011 called “Auto Europe for Travel Agents.” The program includes improved communications with product information and rewards program. Each month agents will be offered new services, deals and rewards. The new program enhances Auto Europe’s free day coupon program and guaranteed best commissions.
• Auto Europe will offer the best availability and best prices for car rental services, in Europe and in 130 countries worldwide. “We have the largest selection of vehicles including specialty Prestige and Sports cars, chauffeur services, motorhomes and motorbikes. “Our beat rate offer enables us to guarantee the best prices in the market place. Many of our products carry a free GPS rental for your customers,” the company said.
• Sales teams are available to support agents and sales representatives are available to give agents advice and training on products. Reservation teams are available 24 hours a day, seven days a week, to assist agents with reservations, provide advice on locations, car categories, insurances and rates. “From our US based call center, they are also available on the phone, toll-free from Europe, to assist customers during their car rental should they require assistance of any kind. They will also assist agents with any enquiry after the rental, relating to billing, insurance related issues.”
• Auto Europe pays competitive commission on absolutely all rentals, whatever the duration, the country or the rate type. Commissions are paid shortly after the end of the rental, by check or wire transfer.
• Auto Europe has extended its product offering to air tickets, hotel reservations and more products including coach and business packages. With its brand, Fly International, Auto Europe offers competitive products, attention to detail and support services.
• Auto Europe will offer the best availability and best prices for car rental services, in Europe and in 130 countries worldwide. “We have the largest selection of vehicles including specialty Prestige and Sports cars, chauffeur services, motorhomes and motorbikes. “Our beat rate offer enables us to guarantee the best prices in the market place. Many of our products carry a free GPS rental for your customers,” the company said.
• Sales teams are available to support agents and sales representatives are available to give agents advice and training on products. Reservation teams are available 24 hours a day, seven days a week, to assist agents with reservations, provide advice on locations, car categories, insurances and rates. “From our US based call center, they are also available on the phone, toll-free from Europe, to assist customers during their car rental should they require assistance of any kind. They will also assist agents with any enquiry after the rental, relating to billing, insurance related issues.”
• Auto Europe pays competitive commission on absolutely all rentals, whatever the duration, the country or the rate type. Commissions are paid shortly after the end of the rental, by check or wire transfer.
• Auto Europe has extended its product offering to air tickets, hotel reservations and more products including coach and business packages. With its brand, Fly International, Auto Europe offers competitive products, attention to detail and support services.
Subscribe to:
Posts (Atom)