Video calls help agents regain the human touch
Face-to-face communication is invaluable for travel agents in their efforts to connect with their
This is not just about adding another bullet point to the list of services you offer. Offering your clients the relatively unique service of video calling paints a picture of your agency as one that embraces new technologies.
Getting past common roadblocksNot everyone is comfortable with video calls – maybe yourself included. So let’s address some common hesitations.
1. My clients don’t use video calls.
While video calls may not be a good fit for all your clients, I’m guessing there are at least a few who already use video calls.
You don’t need to push it on your other clients, but if you’re scheduling a call, why not see if they want to do a video chat instead? You might be surprised.
2. I don’t have the technology.
Video call software is free to download and free to use. All you need is an Internet connection.
3. I’m not a techy.
Video call services have been around for quite awhile. These programs are set up to be easy to use for everyone, including non-techies. (TIP: As with any new technology, do test it out with a trial run before using it for business.)
More business benefits
Let’s talk about another selling point of video calls – they differentiate you from your competitors, including online agencies.
This is not just about adding another bullet point to the list of services you offer. Offering your clients the relatively unique service of video calling paints a picture of your agency as one that embraces new technologies.
Video calls are also a good value-add when working with groups. If you’re planning a destination wedding, your bride may be very excited to learn that you can host a group video call for the wedding party and guests.
You can use the call to explain the trip in more detail and give guests an opportunity to ask you questions – all from their homes.
Making it happen
To get this thing rolling, it will take more than just adding “video calls” to the services-offered section of your website.
To see video calls adopted by your clientele, you need to start telling clients about the service, including why and how video calls will make things easier for them.
To do this, you need to believe that face-to-face video calls add real value for both you and the client. So, the question is, do you? If your answer is no, I suspect you haven’t given them a try. Perhaps it’s time you did so.